HatchTech customers in all locations are able to order spare parts for hatchers, setters and other equipment quickly and easily, via My HatchTech, our easy-to-use online customer portal.
Remote Product Assembly
Enjoy seamless installation, wherever you are in the world
Customers requiring support with installing their recently purchased HatchTech equipment can take advantage of our remote product assembly service. This convenient, cost-efficient option is overseen by an experienced, English-speaking HatchTech product assembly manager and makes use of advanced digital tools and software. We will ensure a smooth, flawless installation process, so that you get the very best out of your HatchTech system from day one – and the best possible return on your investment.
Expert guidance, every step of the way
Our remote product assembly service is designed to ensure the smooth-running installation and commissioning of your HatchTech equipment.
How it works
After purchasing your HatchTech system, you will be assigned a dedicated HatchTech Product Assembly Manager, who will help guide the process remotely from our headquarters in Veenendaal, the Netherlands. Before the start of the installation, we will arrange a collaborative planning process, beginning with a virtual kick-off meeting with your onsite assembly team.
During the assembly itself, your HatchTech Product Assembly Manager will remain in close contact with your self-appointed installation supervisors, providing expert guidance and support, and will be on hand remotely to answer questions or address issues as they arise.
Communication with your Product Assembly Manager will take place over video conference, as well as through advanced tools such as the Microsoft HoloLens smart glasses, a state-of-the-art virtual reality platform. Further technical support will be delivered via demonstration videos as well as instruction manuals and technical (3D) drawings.
Looking to arrange remote supervision?
Our remote product assembly service is tailored to the needs of each customer and is arranged in close consultation with the HatchTech Product Assembly Manager. This service is offered on a week by- week basis, based on a 20-hour workweek (Monday-Friday).
Other hatchery services
On-site Installation Supervision
Our fully customised service is delivered at your chosen location by an experienced English speaking HatchTech On-site Supervisor. All designed to ensure the smooth installation and commissioning of your HatchTech equipment.
It’s great to have HatchTech as a partner that supports us remotely.
Scott Sechler | Chairman and Owner
Got any questions?
Our team is happy to help